Terms & Conditions
Last updated: 22.01.2026
These Terms & Conditions (“Terms”) govern access to and use of the modelcouples.network platform (the “Platform”). Please read them carefully.
1. Provider, Applicable Law & Dispute Resolution
Provider: Krassmedia.at, Gudrunstraße 1/50, 1110 Vienna, Austria
Contact: [email protected]
Support: [email protected]
Applicable law: Austrian law applies, excluding its conflict-of-law rules and the UN Sales Convention.
Consumer protection: If you act as a consumer under EU/EEA law, mandatory consumer protection rules of your habitual residence remain unaffected.
Jurisdiction: If you are a business user, the competent courts of Vienna, Austria shall have exclusive jurisdiction. If you are a consumer, proceedings may be brought in the courts of your place of residence or in Vienna, as provided by mandatory law.
2. Contract Language
The German version governs; an English translation may be provided for convenience.
3. Age & Eligibility
The Platform is available only to adults (18+). By registering, you represent that you are at least 18 years old. Accounts for minors are not permitted.
4. Purpose & Nature of the Service
The Platform provides visibility for models, model couples, photographers, videographers, wedding vendors, clients and other creatives. It enables community groups and event listings (e.g., styled shoots, retreats).
No brokerage, no payments: No bookings or sales are processed through the Platform; the Platform does not broker or participate in contracts between users.
Host-provider role: We provide technical infrastructure for profiles and user-generated content (“UGC”). There is no proactive content monitoring. We act as a hosting/intermediary service under EU law.
5. Account & Contract Framework
Use is voluntary and free. By registering, you enter into a user contract for access to the Platform under these Terms; there are no recurring fees.
Changes to the Terms: We may adapt these Terms for legal, technical or business reasons. We will notify you of material changes in advance by appropriate means. Continued use after the effective date constitutes acceptance.
Account closure: You may delete your account at any time in the settings. We may suspend/terminate accounts or remove content where necessary for legal compliance, risk prevention or to protect users and the Platform.
6. Privacy
Information about personal data processing is set out in our Privacy Policy.
7. Content & Intellectual Property
Your rights & licence: You retain copyright in your uploads. By uploading content, you grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, publicly display and make available such content within the Platform and on our official social-media channels for the purpose of operating and promoting the Platform, including technical copies/reformatting. Any use outside the Platform and our official channels requires your separate written permission.
Third-party rights: Uploads of third-party content require written permission/licences. Where applicable, model releases, property releases and music licences must be obtained.
No sensitive data: Uploading special categories of personal data under Art. 9 GDPR (e.g., health data, political opinions, religious beliefs) is prohibited.
Prohibited content: Unlawful, infringing (including non-consensual imagery), misleading or harassing content is prohibited and may be removed.
Takedown/Notice: See Section 18 for the notice-and-action procedure.
8. Community & Group Features
Group creation: Registered users may create groups and thereby become Group Administrator, responsible for settings, visibility, memberships, moderation and compliance with law and these Terms.
User responsibility: Users are solely responsible for all content they publish/upload/share (texts, images, videos, links, documents, messages, etc.). All necessary rights must be held; third-party rights (copyright, trademark, personality, data protection) must not be infringed.
Platform’s role: There is no prior review/monitoring/approval of UGC. The Platform is not involved in negotiations, bookings, payments or other legal/commercial interactions between users. All legal relationships arise solely between the users involved.
Liability in groups: To the extent permitted by law, the Platform assumes no liability for group content, group activities or user interactions. Responsibility lies with the Group Administrator and the respective users.
Enforcement: We may remove/restrict content or groups and suspend/terminate accounts where required for compliance, risk prevention or user protection.
Member Reviews (Profile Reviews)
Function. Logged-in registered members may submit reviews on other members’ profiles, including star ratings (0–5) and, where enabled, text feedback and ratings across multiple criteria.
Eligibility to review. Only logged-in registered members can submit reviews. Visitors who are not logged in can view existing reviews but cannot submit reviews.
Rules for reviews. Reviews must be truthful, based on the reviewer’s own experience, and written in a factual manner. The following is prohibited: unlawful content, insults/defamation, hate/discrimination, harassment, spam/advertising, disclosure of personal data of third parties, or any content infringing third-party rights.
No manipulation. Fake, incentivised, purchased, or otherwise manipulated reviews are prohibited unless clearly disclosed and permitted by mandatory law.
Transparency on authenticity checks. Reviews can only be submitted by logged-in members. We do not verify whether the reviewer has actually worked with, booked, or otherwise interacted with the reviewed member [alternativ: “We verify this by …” nur wenn Sie es wirklich prüfen].
Moderation / removal. We may review, reject, hide, remove or disable reviews if there are indications of violations of these Terms or applicable law. There is no entitlement to publication or permanent availability. This is without prejudice to Section 18 (Notice & Action / DSA).
Reporting & response. Affected users can report reviews via the in-product reporting tool or support email. Where technically available, the reviewed member may post a response.
Licence. By submitting a review, the reviewer grants us a non-exclusive, worldwide, royalty-free licence to host, reproduce, display and make the review available on the Platform as required for operation and presentation.
9. Events
Event listings (such as workshops, retreats, or similar events) can be published free of charge by users on the platform. All content and information related to each event is provided solely by the respective organizers. The provider of this platform, Krassmedia.at, Gudrunstraße 1/50, 1110 Vienna, Austria, assumes no responsibility for the accuracy, completeness, or timeliness of the submitted event information.
We are not liable for cancellations, changes, or the removal of events by organizers. Any agreements, payments, or claims related to event participation are concluded solely between users and organizers and fall outside the responsibility of the platform. The platform does not act as a contracting party and does not assume any liability or provide refunds in connection with published events. Public event listings are designed for open access and may be shared via social media using integrated privacy-friendly sharing tools. By submitting an event, organizers acknowledge and accept this visibility.
10. Paid Marketing & Advertising Services
10.1 Scope of Paid Services
Use of the Platform remains free of charge. In addition, optional paid marketing and promotional services (“Paid Services”) are available, including:
– featured placement of profiles (models, vendors, photographers),
– promotion on official ModelCouples.Network social-media accounts,
– other advertising visibility packages.
10.2 Booking and Contract Formation
Paid Services are booked manually via written request (e.g. email to [email protected]). After request, users receive an individual PayPal payment link. No payments are processed through the Platform. The contract becomes binding only after full payment has been received.
10.3 Payment Method
Payments are processed via PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg. The Platform does not process or store payment data; only confirmation of payment (transaction ID, amount, email) is received. See PayPal Privacy Policy: https://www.paypal.com/webapps/mpp/ua/privacy-full
10.4 Prices and Invoicing
Prices are communicated prior to booking and include all applicable taxes. Invoices are issued electronically in compliance with Austrian tax law.
10.5 Performance and Duration
Services are provided after confirmed payment and remain active for the communicated duration (e.g. length of featured placement).
10.6 Right of Withdrawal (FAGG)
Consumers have a 14-day right of withdrawal under §§ 11 ff FAGG. To exercise the right, contact [email protected].
If you request immediate performance before the expiry of this period and the service has been completed, you acknowledge that your withdrawal right expires (§ 18 Abs 1 Z 11 FAGG).
10.7 Refund Policy
Refunds are only granted where required by Austrian or EU consumer protection law. No refunds once a service has been fully delivered.
10.8 Liability
Except in cases of intent or gross negligence, the Platform is not liable for indirect or consequential losses relating to paid marketing visibility.
10.9 Applicable Law
Austrian law applies. Mandatory EU/EEA consumer protection rights remain unaffected.
11. Advertising and External Platforms
Prohibition of External Advertising
Publishing, linking to, or promoting other platforms, networks, competitors, or external services that offer similar or competing functionalities is not permitted on the Platform, unless prior written approval has been granted by the Provider.
Permitted Self-Promotion
Users may present their own professional or creative work (e.g., as a model, photographer, vendor, or venue) as part of their profile, provided that such content serves the purpose of the Platform and does not redirect traffic or users to external commercial sites.
Unsolicited Advertising and Spam
Unsolicited advertising (“spam”), affiliate links, paid collaborations without disclosure, or the use of the Platform for third-party marketing activities are strictly prohibited. Such content may be removed by the Provider without prior notice.
Official Marketing Channels Only
Advertising and promotion are permitted exclusively through the Platform’s official, paid marketing features — including Featured Profiles, Featured Events, Venue Promotions, and Social-Media Campaigns. Any advertising outside these official features is not allowed.
Sanctions
In case of repeated or serious violations, the Provider may suspend the user account, remove the content, and — where applicable — retain paid marketing or promotion fees (see Section 10).
12. Social-Media Sharing
The Platform may provide privacy-conscious sharing tools for selected content to be shared on social media (e.g. event listings). By using these tools, you consent to the respective visibility and understand that public data (e.g. profile name, images, descriptions) may appear in social media previews.
13. Commercial Use & Advertising
Commercial users (e.g. photographers, agencies, service providers) may present relevant services. Unsolicited advertising/spam may be removed. We may review and remove such content at our discretion.
14. Acceptable Use
You must not:
(a) upload illegal/infringing content;
(b) impersonate others or misrepresent affiliations;
(c) mine/scrape contrary to applicable law or robots.txt;
(d) interfere with or circumvent technical measures;
(e) use automation (bots/scripts) to create accounts or post content;
(f) circumvent content restrictions.
15. Account Rules & Security
Users must safeguard their login credentials, use strong passwords, and report security issues. Accounts must not be shared or sold. We may restrict access or take security measures to protect users and the Platform.
16. Technical Availability
The Platform is provided “as is” and “as available” without any guarantee of uninterrupted or error-free operation. Maintenance windows, outages or feature limitations may occur.
17. Liability
No limitation for personal injury: Nothing in these Terms limits liability for death or personal injury, fraud or gross negligence, or any liability that cannot be excluded under mandatory law (including product liability where applicable).
Platform liability: To the maximum extent permitted by law, we are liable only for intent or gross negligence. We are not liable for: (i) user disputes or third-party claims arising from user content/interactions; (ii) data loss not caused by us; (iii) indirect/consequential damages that were not foreseeable.
Indemnity: You agree to indemnify us against third-party claims arising from your unlawful content or breaches of these Terms, except where caused by our fault.
18. Illegal Content – Notice & Action (EU DSA)
Reporting: Allegedly illegal content can be reported via the in-product reporting tool or by email to [email protected] stating (i) URL/ID, (ii) description of the illegality, (iii) name/email, and (iv) a good-faith statement of accuracy.
Process: We review notices within a reasonable time and may remove/disable content, restrict functionalities, or suspend accounts/groups. Where required by law, we issue a Statement of Reasons and notify affected users.
Appeals: Affected users may appeal moderation decisions via the in-product form or by email. Without prejudice to this, you may use an independent out-of-court dispute settlement body recognised under the EU Digital Services Act (where available) or seek judicial remedies.
Trusted flaggers & authorities: We cooperate with trusted flaggers and competent authorities as required by law.
19. Consent for Image Publication on Website & Social Media
By uploading, submitting or otherwise making available any images or videos containing identifiable individuals, users confirm that they have obtained all necessary rights and explicit consent for publication in accordance with:
Article 6(1)(a) GDPR (valid consent of the data subject),
Section 78 of the Austrian Copyright Act (UrhG) (protection of likeness), and
any other applicable model, property or third-party rights.
Users also confirm that they either hold the necessary usage and publication rights to the uploaded media (e.g. from the photographer), or have properly obtained such rights from the copyright holder.
Image and video content may be published in particular:
across all areas of the platform www.modelcouples.network, including all subpages;
via the official social media channels of the platform (e.g. Instagram, Pinterest, Facebook).
For documentation purposes, a dedicated image consent form is available and should be used to record consent:
The platform acts solely as a hosting provider under EU law and assumes no liability for missing, invalid or insufficient consent or rights. Legal responsibility for the lawfulness of the content lies solely with the respective users.
Any given consent may be withdrawn at any time with future effect under Article 7(3) GDPR by contacting support. In such cases, the affected content will be removed within a reasonable period, unless legal obligations require further retention.
20. Severability & No Waiver
If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The failure to enforce any right or provision shall not be deemed a waiver of such right or provision.
21. Contact
Support: [email protected]
General enquiries: [email protected]
Events: [email protected]
Marketing: [email protected]