Privacy Policy
This Privacy Policy explains how personal data is processed when you use modelcouples.network (“Platform”), in accordance with the General Data Protection Regulation (GDPR), the Austrian Data Protection Act (DSG), and § 165 of the Telecommunications Act 2021 (TKG 2021).
1.Controller
Krassmedia.at
Gudrunstraße 1/50, 1110 Vienna, Austria
General contact: info@modelcouples.network
Privacy contact: support@modelcouples.network
A Data Protection Officer has not been appointed, as the legal requirements under Article 37 GDPR are not met.
2.Scope
This Privacy Policy applies to all data-processing activities related to the use of the Platform, including:
Registration and user accounts
Profiles and user-generated content
Community and group features
Events and workshops
Paid featured listings and marketing services
Newsletters and communication
Hosting, infrastructure, and IT security
Cookies, analytics, tracking technologies, and embedded third-party content
3.Categories of Data
We process the following types of personal data:
Registration data: name, username, email address, date of birth for 18+ age verification, password hash
Profile data: location such as city and country, bio, profile image, uploads, profile settings, visibility preferences
Communication data: private messages, support requests, public posts, comments, reports, inquiries
Technical and log data: IP address, browser type, device data, operating system, session identifiers, cookies, server logs
Usage data: page visits, interactions, clicks, activity data, feature usage
Newsletter data: email address, double opt-in timestamp, IP address, consent status
Payment data: PayPal transaction confirmation data such as transaction ID, amount, payer name, payer email
Marketing-service data: profile visibility preferences, promotion status, submitted social media handles, related public content
Analytics data: consent-based statistics and usage data via Google Analytics
Advertising data: consent-based conversion and marketing measurement via Meta Pixel
Important: Please do not submit special categories of personal data under Article 9 GDPR, such as health data, biometric data, religious beliefs, or sexual orientation.
4.Age Restriction
The Platform is intended for adult users aged 18 years or older. If we become aware that an account belongs to an underage person, the account may be suspended or deleted after review.
5.Registration and Public Profile Visibility
The Platform is designed as a professional and creative networking service in which user profiles may be visible to other registered users and, depending on the selected settings and the relevant section of the Platform, also to the public.
The following profile data may be visible depending on the user’s settings and profile type:
Username
Profile type or category
City and country
Language
Bio or profile description
Profile images and other uploaded content
Instagram username or other voluntarily submitted social media handles
To the extent that profile visibility is an essential part of the requested Platform functionality, processing is based on Article 6(1)(b) GDPR.
To the extent that users voluntarily publish additional optional information, enable broader visibility, or agree to promotional use, processing is based on Article 6(1)(a) GDPR.
Users may change profile visibility settings at any time within their account or request account deletion. Withdrawal of consent applies for the future and does not affect prior lawful processing.
6.Purposes, Legal Bases and Retention
We process personal data for the following purposes:
Account creation, login, account management and user support – Art. 6(1)(b) GDPR
Operation of Platform functions and community features – Art. 6(1)(b) GDPR
Fraud prevention, abuse detection, moderation and enforcement – Art. 6(1)(f) GDPR
Communication and support requests – Art. 6(1)(b),(f) GDPR
Security monitoring, logs and technical maintenance – Art. 6(1)(f) GDPR
Events, workshops and bookings – Art. 6(1)(b),(f) GDPR
Newsletter dispatch – Art. 6(1)(a) GDPR
Newsletter analytics where separately consented – Art. 6(1)(a) GDPR
Cookies, analytics, tracking tools and embedded content – Art. 6(1)(a) GDPR in conjunction with § 165 TKG 2021
Compliance with legal obligations – Art. 6(1)(c) GDPR
Paid services, invoicing verification and accounting records – Art. 6(1)(b),(c),(f) GDPR
Where statutory retention obligations apply, relevant data is stored for the legally required period, including seven years under Austrian tax law where applicable.
7.CAPTCHA at Login and Security Protection
We use Google reCAPTCHA to protect login areas, forms and relevant functions of the Platform against automated misuse, spam and malicious access.
Depending on technical implementation, personal data such as IP address, browser information, device information, referrer data and interaction data may be processed.
If consent is legally required before loading the service, the legal basis is Article 6(1)(a) GDPR in conjunction with § 165 TKG 2021.
Where reCAPTCHA is used solely in a necessary security context, the legal basis is Article 6(1)(f) GDPR.
Provider: Google Ireland Limited. Further information is available in Google’s privacy information.
8.Cookies, Consent Management and Third-Party Content
We use cookies and similar technologies to ensure the technical operation of the Platform, store user preferences, maintain login sessions and, where enabled by the user, measure reach, analyze usage and load third-party content.
Where storage of information on a device or access to information already stored on a device is not strictly necessary for the service requested by the user, such technologies are used only after prior consent.
Legal basis: Article 6(1)(a) GDPR in conjunction with § 165 TKG 2021.
Strictly necessary technologies are used on the basis of Article 6(1)(f) GDPR and, where applicable, Article 6(1)(b) GDPR.
Users may give, refuse or withdraw consent at any time with future effect via the consent banner or consent settings.
Further details on individual cookies, providers, storage periods and categories are set out in the Cookie Policy.
8.1 Consent Management
We use a consent management solution to document and manage cookie and consent preferences.
In this context, consent status, time of decision, selected categories and technical information may be processed to comply with legal obligations and document whether consent was granted, refused or withdrawn.
Legal basis: Article 6(1)(c) GDPR, Article 6(1)(f) GDPR and where applicable § 165 TKG 2021.
8.2 Google Analytics
Where consent is granted, we use Google Analytics GA4 for website statistics, reach measurement, service improvement and performance analysis.
Depending on configuration, processed data may include IP-derived location, browser data, device data, pages viewed, session information, usage behaviour and interactions.
IP anonymization is enabled where applicable.
Legal basis: Article 6(1)(a) GDPR.
Provider: Google Ireland Limited.
8.3 Meta Pixel
Where consent is granted, we use Meta Pixel for conversion measurement, campaign optimization, audience building and advertising performance analysis.
Processed data may include page views, browser data, device data, events and interactions.
Legal basis: Article 6(1)(a) GDPR.
Provider: Meta Platforms Ireland Limited.
8.4 Wistia Videos
Where videos hosted via Wistia are embedded, Wistia may process IP address, browser data, device data, video usage and interaction data.
Such content is loaded after consent where legally required.
Legal basis: Article 6(1)(a) GDPR in conjunction with § 165 TKG 2021.
8.5 Atlassian Jira Service Management / Service Desk
If support tools based on Atlassian are used, personal data entered in support requests and technical data may be processed to handle inquiries and maintain system security.
Legal basis: Article 6(1)(b),(f) GDPR and where applicable Article 6(1)(a) GDPR.
8.6 Social Media and Embedded Third-Party Content
The Platform may contain functions or content from providers such as Pinterest, TikTok, Facebook, Instagram, LinkedIn or map services.
Such content is loaded after consent where legally required.
When loaded, the provider may receive personal data such as IP address, browser data, device data, visited page information and interaction data.
Legal basis: Article 6(1)(a) GDPR in conjunction with § 165 TKG 2021.
9.Publication of Profiles on Social Media
Selected profiles, events or public Platform content may be featured on social media channels where users have consented or submitted content for promotion.
Legal basis: Article 6(1)(a) GDPR.
Consent may be withdrawn at any time via support@modelcouples.network
10.Hosting and Data Storage
The Platform uses infrastructure located within the European Union.
Email hosting services are provided by world4you Internet Services GmbH, Austria.
Server infrastructure and VPS services are provided by Contabo GmbH, Germany.
Processing is limited to technical operation, security, backups, maintenance and availability of the Platform.
Where required, data processing agreements pursuant to Article 28 GDPR are in place.
Administrative access may be protected through VPN services. In that context, connection data such as IP address and connection time may be processed for IT security purposes.
Legal basis: Article 6(1)(f) GDPR.
11.Moderation, Reporting and Reviews
No proactive general monitoring takes place.
Reported content may be reviewed promptly. Violations of applicable rules may lead to deletion of content, warnings, restrictions or account suspension.
If review functions are available, review data such as ratings, review texts, timestamps, reviewer account reference and related moderation data may be processed, stored and displayed.
Legal basis: Article 6(1)(f) GDPR and where applicable Article 6(1)(b) GDPR.
12.Newsletter and Withdrawal of Consent
Newsletters are sent after double opt-in registration.
For proof of consent, email address, timestamp and IP address may be stored.
Tracking or measurement features are used only where separately consented.
Users may unsubscribe at any time via the unsubscribe link or by contacting support@modelcouples.network
Legal basis: Article 6(1)(a) GDPR.
13.Free and Paid Services
Basic use of the Platform may be free of charge.
Optional paid services may include:
Featured Profiles
Featured Events
Featured Organizers
Venue or Vendor placements
Social media promotion
Visibility packages
Payments are processed outside the Platform via individual payment links such as PayPal.
We do not receive or store credit card data.
We receive confirmation data necessary to verify and deliver the booked service.
Legal basis: Article 6(1)(b),(c),(f) GDPR.
14.Payment Processing via PayPal
Payments may be handled by:
PayPal (Europe) S.à r.l. et Cie, S.C.A.
22–24 Boulevard Royal, Luxembourg
PayPal acts as an independent controller for payment processing under its own privacy terms.
We receive transaction confirmation data such as payment ID, amount, payer name and payer email.
15.Retention Periods
Account data – up to 30 days after closure unless longer retention is required
Server logs – generally up to 60 days unless security reasons require longer storage
User content – until deletion by user, account deletion or justified removal
Moderation records – until case closure or legal necessity
Newsletter consent records – up to 3 years after withdrawal where required for proof
Payment confirmations and accounting records – 7 years where legally required
Backups – rolling automated backup cycles
16.Security Measures
We implement technical and organizational security measures including encryption, TLS/SSL, secure password hashing, access restrictions, updates, backups and security monitoring.
17.Your Rights
You have rights under applicable data protection law including:
Right of access
Right to rectification
Right to erasure
Right to restriction
Right to data portability
Right to object
Right to withdraw consent at any time
Requests may be sent to:
support@modelcouples.network
Proof of identity may be required where necessary.
18. Supervisory Authority
Austrian Data Protection Authority (DSB)
Barichgasse 40–42
1030 Vienna
Austria
19.International Data Transfers
Where personal data is transferred to recipients outside the EU or EEA, such transfers take place only in accordance with applicable legal requirements.
This may include adequacy decisions, Standard Contractual Clauses or other recognised safeguards.
20.Automated Decision-Making
We do not carry out automated decision-making or profiling within the meaning of Article 22 GDPR unless explicitly stated otherwise in a specific service.
21.Changes to this Policy
We may update this Privacy Policy to reflect legal, technical or operational changes. The latest published version on the Platform applies.
22.Contact
For questions regarding privacy, data processing, payments or Platform services:
support@modelcouples.network